SAPPHIRE Jewelry International Warranty | Two Years of Trust
Every piece of SAPPHIRE jewelry comes with a 24‑month international warranty against any manufacturing defects — our promise of quality and peace of mind. This warranty covers manufacturing defects only. It does not include damage resulting from misuse, accidents, natural wear, finish changes, or neglect.
How to Use Your Warranty — Easy Steps1. Get in Touch
Email our Customer Care team at [Customer Service Email] with your order number, a copy of your certificate of authenticity, and a detailed description of the issue, plus clear photos.
2. Send In Your Jewelry
Once your request is reviewed, we'll provide you with the address of our service center. (Please note: you are responsible for safely shipping the item to us.)
3. Leave the Rest to Us
After we receive the piece, our Quality Team will conduct a thorough inspection within 3‑5 business days. Their decision is final.
