️ Orders & Shipping
When will my order be shipped?
Your order is prepared and shipped immediately after confirmation.
How long does delivery take within Saudi Arabia?
Orders typically arrive within 2 to 3 business days, depending on the city and shipping company.
Do you offer international shipping?
Yes, we provide international shipping to several countries, with available options shown during checkout.
Is shipping free?
Yes, shipping is free for orders above 450 within Saudi Arabia.
Products & Sizes
How can I find my ring or bracelet size?
You can visit our Size Guide page to learn how to measure your size accurately and find the perfect fit.
Are all pieces made of real silver?
Yes, all Sapphire Jewelry pieces are made from 925 sterling silver with a thick 18K gold vermeil plating.
Does the plating fade over time?
Thanks to our high-quality thick plating and advanced manufacturing techniques, the shine of your jewelry lasts for a very long time when proper care instructions are followed.
Returns & Exchanges
Can I exchange or return an item?
Yes, you can exchange or return your item within 7 days of receipt, provided the piece is completely new and in its original condition.
Do I pay for the return shipping?
No, returns and exchanges are completely free when the conditions are met.
How long does it take to receive a refund?
Refunds are processed within 1 to 3 business days after the item is received and inspected by our team.
Warranty & Care
Are the pieces covered by a warranty?
Yes, all Sapphire Jewelry pieces come with a Certificate of Authenticity and are covered by our quality and authenticity guarantee.
How should I care for my jewelry?
Each piece comes with detailed care instructions, and we recommend keeping your jewelry away from water and perfumes to maintain its long-lasting shine.
Customer Service
How can I contact customer service?
You can reach us anytime via email at [email protected]
.
Our email support is available 24/7.
Can I track my order?
Yes, once your order has been shipped, you will receive a message containing a tracking link and shipment number.
A Note from Sapphire
We’re here to make your experience with us effortless and memorable — from your first visit to long after your purchase.
If your question isn’t listed here, please contact us at [email protected]
— we’ll be delighted to assist you.
