Warranty, Returns & Shipping

Warranty & Repair

We take pride in the quality of our pieces, which is why we offer a full 2‑year international warranty on all SAPPHIRE jewelry against any manufacturing defects. To use this warranty, all you need is the official proof of purchase, and our team will be happy to provide repair services in accordance with our policy. Please note that this warranty does not cover damage resulting from misuse (such as scratches, impacts, or exposure to harsh substances) or natural wear over time.


Returns & Exchanges

We always strive for your complete satisfaction, and offer the option to return or exchange your purchase under the following terms:

  • Timeframe: You can request a return or exchange within 7 days of receiving your order.
  • Basic Conditions:
  • • Original condition: The piece must be in its original condition, unworn, and free of any scratches or damage.
  • • Full packaging: The item must be returned with all original accessories, including the SAPPHIRE box, fabric pouch, certificate of authenticity, and all included components.

Shipping & Delivery

  • Free Shipping: Enjoy free shipping on all orders over 450 .
  • Estimated Delivery Times:
  • • Within Saudi Arabia: 1‑3 business days
  • • To GCC Countries: 3‑5 business days - no free shipping
  • • Rest of the world: 5‑7 business days - no free shipping
Important Note for International Shipping: The delivery estimates above are approximate. International shipments may be subject to customs procedures in the destination country, which can cause delays beyond our control.